TeleDakter Web and Mobile Privacy Policy

Last Updated: June 21, 2025

Introduction

TeleDakter, along with its affiliates and subsidiaries, provides telehealth services, chronic care support, and access to licensed medical professionals (“TeleDakter Services”). This Privacy Policy explains how we collect, use, share, and protect your information when you use our publicly available websites and mobile applications (collectively, the “Websites”).

By visiting or interacting with our Websites, you agree to the practices outlined in this Privacy Policy.

Scope of Policy

This policy applies to visitors of the public sections of www.teledakter.com and associated domains or mobile apps. It does not apply to:

Information collected from members who register and log in to password-protected platforms (“Secure Platforms”)
Protected Health Information (PHI), which is covered under HIPAA and governed by our [Notice of Privacy Practices]
Employment-related data collected from job applicants, employees, or contractors

For California or Virginia residents, additional disclosures are provided in Section 12.

1. Personal Information We Collect

We may collect:

Identifiers: Name, IP address, email, device ID, or login credentials (if provided)
Network Activity: Browser history, device information, and website interaction data
Voluntary Submissions: Data entered via forms (e.g., contact details or demo requests)
Health Plan or Location Info: Only if voluntarily provided and may be subject to HIPAA

We may also infer user preferences from the above data.

2. How We Collect Personal Information

We collect information:

Directly: From web forms, registrations, or communications with us
Automatically: Through cookies, pixels, and log files for analytics and functionality
From Third Parties: Such as analytics, marketing, or advertising platforms

Cookies: We use both session and persistent cookies. You may adjust your browser settings to manage cookies, and we honor applicable “Do Not Track” signals.

3. How We Use Your Information

Your data may be used to:

Operate, analyze, and improve our Websites
Provide customer support or respond to inquiries
Complete specific user actions (e.g., registration or demo requests)
Conduct research and usage analytics
Maintain security and detect fraud
Comply with legal obligations
Communicate with you about services (non-marketing messages)

We will never use your data for purposes beyond those stated without your consent.

4. How We Share Your Information

We may share your personal information:

With service providers: Hosting, analytics, IT support, and communication tools
With affiliates within the TeleDakter group
As required by law, legal processes, or to protect safety
In case of a merger, acquisition, or business restructuring
With your consent or at your direction
For marketing (only with your opt-in consent via cookie banners)
In de-identified or aggregated form for reporting or statistical purposes

We do not sell your Personal Information.

5. Mobile and SMS Communications

By providing your mobile number, you consent to receive SMS updates related to your use of our services. You can opt out at any time by replying “STOP.” We do not share opt-in data with third parties for promotional purposes.

6. Social Media and Third-Party Links

Our Websites may contain links or widgets (e.g., Facebook, LinkedIn, Twitter) that allow interaction with third-party platforms. These services may collect data independently. TeleDakter is not responsible for third-party privacy practices, and this Privacy Policy does not apply to external websites.

7. Cookies and Advertising

We may participate in digital ad networks and use cookies to personalize your online experience. These cookies may track behavior across websites. You can manage your cookie settings via:

Browser controls (Chrome, Firefox, Safari, Edge, etc.)
The Digital Advertising Alliance or Network Advertising Initiative opt-out tools
Our cookie preference center, shown on your first visit to our website

We do not use cookies for targeted ads without your opt-in.

8. Children’s Privacy

TeleDakter does not knowingly collect or sell information from individuals under 13. If you are a parent and believe your child has provided information, please contact us to request deletion.

9. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet is completely secure. Please protect your login credentials.

10. Data Retention

We retain personal data as long as necessary for business, legal, or operational purposes. Backups may store data for a limited time before it is securely deleted or rendered inaccessible.

11. International Users

Our Websites are operated in the United States. If you access our services from outside the U.S., you consent to the transfer and processing of your information in accordance with this Privacy Policy.

12. Rights of California and Virginia Residents

If you reside in California or Virginia, you may have the right to:

Access the personal data we collect and use
Request deletion of your personal data
Correct inaccuracies in your data
Opt out of the sale or sharing of your personal data (TeleDakter does not sell or share personal data for advertising purposes without consent)
Not be discriminated against for exercising these rights

You may exercise your rights by contacting our Privacy Officer at +1 (631) 400-9017. We will verify your identity before processing your request.

13. Updates to This Policy

This policy may be updated periodically. The “Last Updated” date above reflects the most recent revision. We encourage you to check this page regularly for changes.

14. Contact Us

If you have any questions or wish to exercise your privacy rights, contact us at:
Email: hello@teledakter.com
Phone: +1 (631) 400-9017